1. DEFINITIONS

In these General Terms and Conditions of Sale (GTC), the following terms shall have the following meanings:
1.1 «The Hotel» refers to VILLA SOPHIA MARRAKECH (RIAD LA GAZEL SARL).
1.2 «the Customer» refers to the organisation booking the Hotel's services with which the Hotel contracts,
1.3 «the Contract» refers to the quotation duly signed by the Hotel and the Customer specifying the details of the Hotel's services.
reserved by the Customer,
1.4 «the Group or the event» refers to the event or stay of any kind for which the Customer books services.
of the Hotel, whether for conferences, seminars, receptions, weddings, banquets, commercial events in the legal sense of the term
term or simple room reservations for a group,
1.5 «Participant» means any person benefiting from the services booked by the Customer as part of a
event or holiday,
1.6 «Organiser» means the natural person responsible for organising the Event or the stay at the Hotel.

2. APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

2.1 These general terms and conditions of sale apply to the relationship between the Hotel and the Customer.
2.2 They are also applicable in part to participants, the Organiser, and any person who may be
on the premises of the Hotel due to the Customer. Consequently, the Customer undertakes to inform these persons of the provisions of the
applicable to them and shall be jointly and severally liable to the Hotel in the event of non-compliance by them.
persons covered by these provisions.
2.3 Any booking made by the Customer implies their full and complete acceptance of these General Terms and Conditions of Sale. No
No contrary clause shall be enforceable against the Hotel unless it has been formally accepted in writing.
2.4 All reservations made by the Customer shall be subject to a written quotation in duplicate, specifying the details of each service.
reserved by the latter, a copy of which must be returned, initialled and signed by the Customer to the Hotel together with these terms and conditions.
Terms and Conditions of Sale also initialled and signed by the Customer.
2.5 The Customer must write «read and approved, agreed and accepted» on the last page before signing.
the accepted quotation and these General Terms and Conditions of Sale.
2.6 Any changes and/or additions to the quotation must be made in writing and agreed to by both parties.
Verbal agreements are not valid.
2.7 The Hotel reserves the right to cancel the Guest's reservation until it has received a duplicate copy of the accepted quotation, the
these General Terms and Conditions of Sale initialled and signed by the Customer and all the deposits specified in the quotation.
All bookings will only become final upon receipt of all required deposits. During this time,
the Hotel remains free to continue marketing and to contract with another customer.
2.8 In the event that the Hotel is unable to provide the services booked by the Customer less than 30 days prior to arrival, the Hotel shall be obliged to offer the Customer alternative accommodation of equivalent standard at the same price.
before arrival, once the Customer has returned the quotation and the General Terms and Conditions of Sale, duly signed, to the Hotel and
paid all scheduled instalments, it is agreed that the Hotel undertakes to provide accommodation on another date in accordance with the terms and conditions.
set out in Article 3.7.2 of these General Terms and Conditions of Sale (GTCS) all the services provided for in the quotation
accepted by the parties, without the latter being able to apply any supplements or surcharges, in particular those related to
seasonality.
2.9 Any tolerance regarding compliance with the clauses and conditions of these general terms and conditions of sale mentioned in
The contract between the Hotel and the Customer in the form of amendments shall never, regardless of their frequency and duration,
be considered a waiver of the application of these terms and conditions.

3. DEPOSITS AND CANCELLATION POLICY

3.1 The Customer shall pay the Hotel the deposits specified in the quotation, both in terms of amount and payment deadline.
3.2 In the event of failure to pay the said instalments within the specified time limits, the Contract shall be terminated automatically without the Hotel being liable for any compensation whatsoever.
to inform the customer in advance.
3.3 Until the Hotel has formally received the deposits and payments specified in the quotation in its bank account, the Hotel
remains free to continue marketing its rooms and services and to contract with another customer. The only
Proof of bank transfer is not sufficient to guarantee the booking.
3.4 Invoice and payment balance:
The balance of the invoice for the total estimated amount including VAT (excluding tourist tax) for the Event must be paid and
effectively received by the Hotel in its bank account no later than 30 (thirty) days prior to the date of arrival.

3.7 Cancellation and postponement conditions:

3.7.1 Cancellation or postponement by the Customer
All event bookings are firm and final once the Customer has fulfilled all of their obligations.
vis-à-vis the Hotel. Any partial or total payment, any deposit paid is deemed to be acquired by the establishment and cannot be
be subject to any full or partial refund by the establishment in the event of cancellation or postponement due to
Client. Furthermore, in the event of cancellation by the Client less than 30 (thirty) days before the event, in the event of early departures
or in the event of a no-show on the day of the event, in accordance with the terms and conditions set out in the quotation duly signed by the
Client, the entire amount corresponding to the services listed in the quotation becomes immediately payable. 100% de
the amount will then be invoiced to the customer and payable. These conditions apply to all services (accommodation,
catering or any other services provided by the Hotel).
In the event of force majeure duly justified by the Guest, the Hotel undertakes to provide the Guest with accommodation on another date, under
reserve of its operational capacities and availability, and for a maximum period of one year from the date
initial of the event all the services provided for in the quotation accepted by the parties, without the Hotel applying any
supplements or surcharges, particularly those related to seasonality.
3.7.2 Cancellation or postponement by the Hotel:
In the event of duly justified force majeure or exceptional operational requirements of the Hotel that prevent the proper
performance of the contract formalised by the signing of the quotation, the latter undertakes to offer the Customer several postponement dates.
depending on its operational capacity over a period of 60 days before and after the date initially agreed, without the Client
shall not be entitled to claim reimbursement or compensation for sums already paid.
The Client also has the option of postponing their Event to a later date, free of charge, within a period of
maximum of one year from the originally scheduled date of the event, subject to capacity
operational, the availability of the Hotel and to have formally informed the Hotel of their wish to postpone their stay.
By postponement, it is understood that the Hotel undertakes to provide accommodation on another date in accordance with the conditions set out above.
all the services specified in the quotation accepted by the parties, without the latter being able to apply any supplements or
surcharges, particularly those related to seasonality.
Force majeure refers to an unforeseeable, unavoidable and external event that makes it impossible to hold
the event or the customer's presence (examples: natural disaster, administrative or other prohibition, measures limiting
freedom of movement and/or assembly, regardless of the reason (serious illness, etc.).
The Hotel's operational requirements refer to events beyond the Hotel's control related to circumstances.
unforeseeable and uncontrollable by the establishment, preventing the event from taking place or the Customer from attending
under the conditions set out in the quotation accepted by the parties (examples: defection of a major external service provider
impossible to replace, defection of all or part of the staff making the service impossible, overbooking due to
external service providers or marketers – OTAs, agencies, etc. – or related to platform and software malfunctions
booking management systems, serious technical problems, power failure, lack of water, etc.)

4. PRICE

4.1 The prices specified in the quotation are based on the number of Participants indicated by the Client and the duration of the event.
their stay at the hotel.
4.2 Consequently, the final price to be paid by the Customer shall be determined based on the actual number of Participants.
Due to the purchases made by the Hotel for the event in order to comply with the organisational terms and conditions set out in
the quotation, the latter will not make any refund in the event that the number of Participants is lower than that
mentioned in the quotation. However, if the number of participants exceeds this number, the Hotel will charge for the
additional services to the Client, which the Client undertakes to pay for.
4.3 The Customer undertakes to pay all tourist taxes relating to the accommodation of all Participants on the day of their
cash payment in accordance with the conditions set by the local authorities. These taxes amount to MAD 30 per day per additional person.
12 years old. This amount is mandatory and may be reassessed based on changes communicated by the
local authorities without the Customer being able to object to the payment.
4.4 Our rates are subject to change in the event of a change in VAT or other taxes applicable to the profession, this
You would then be notified of any tariff changes in writing. This statement does not commit us to automatically modifying our
rates if VAT were to decrease (VAT on catering). The prices mentioned by the Hotel in the Contract may be
plus any applicable tourist taxes. They may also be modified in the event of regulatory changes.
or legislative changes leading to price variations, such as a revision of the VAT rate or the creation of a new
tax, without this list being exhaustive.
4.5 A corkage fee applies to all beverages not supplied by the Hotel. This fee is calculated on the basis of the
number of bottles consumed, payable in cash upon check-out.

5. ADDITIONAL COSTS

The Hotel shall charge the Customer for all meals, drinks, miscellaneous extras and any other services not included in the quotation, at
unless the Client informs him in writing beforehand that these supplements will be borne individually by
each Participant. In the event of non-payment by the Participants, said supplements shall be invoiced to the Client, who shall be
jointly and severally liable for their payment on the day of departure.

6. PAYMENT TERMS

6.1 No credit payments will be granted by the Hotel.
6.2 Payments shall be made on the dates specified in the quotation duly accepted by the parties.
A payment receipt will be sent to the Customer by the Hotel upon receipt of the corresponding funds. All
Services sold by the Hotel are payable in cash and without discount. All payments must be made in Moroccan dirhams.
(MAD).
6.3 In the event of individual payment by the Participants, the Client must inform the Hotel in writing in advance. The Client
shall, however, be jointly and severally liable for payment in the event of default by the Participants.
6.4 Payment for extras must be made in cash.

7. LIST OF ROOMS

7.1 The Customer or Organiser must notify the Hotel no later than 15 days before the scheduled date of arrival at the Hotel.
a list containing the name of each Participant, the number of rooms, their type (single, double, twin), the duration of the
stay for each Participant and a valid credit card number in the event of individual payment by the
Participants.

8. TIMETABLE

8.1 The Organiser or the Client undertakes to commence and end their stay or event at the times specified in
the quotation.
8.2 In the event that the hours specified in the Contract are exceeded, the Hotel shall invoice the Customer for all additional hours and other services.
expenses incurred by the Hotel as a result of this overtime on the basis of the Hotel's current rates.

9. ARRIVAL AND DEPARTURE FORMALITIES

9.1 Check-in at the hotel will only be possible from 3 p.m. on the day of arrival specified in the quotation. In
In the event of arrival before this time, the Hotel will do its utmost to make rooms available, but is not obliged to do so.
obligation to achieve a specific result. A police report must be filed for each participant before keys are handed over.
9.2 If a Participant wishes to arrive before 3:00 p.m. and be certain that their room will be available upon arrival, they should
the option to check in the night before, subject to paying for an additional night.
9.3 Check-out formalities must be completed by 11:00 a.m. at the latest. In the event of check-out after 11:00 a.m. on the day of departure
As planned, a surcharge of 50% of the room price will be applied for delays not exceeding 18:00. Beyond that, a
An additional night will be charged.

10. DECORATION, ADVERTISING MATERIAL, RELATED SERVICES AND PERFORMANCES

10.1 The Customer or Organiser must obtain the Hotel's authorisation for any special use of rooms, walls, tables and floors.
of the Hotel made available to him, as well as before placing any posters, signs, flags or other advertising material.
10.2 Any plans for decorating the premises made available to the Client must be submitted for approval to the management of
The Hotel. It is forbidden to hammer nails or thumbtacks into the walls of the premises made available to guests or to affix adhesive tape to them.
at the Customer's disposal. In the event of non-compliance with this clause, the Hotel will charge the Customer for the repair costs.
10.3 The Customer or Organiser shall restore the premises (inside and outside) to their original condition at the end of the event.
or living room, before leaving the premises. Any damage duly noted, caused by the Customer or the Organiser to the
The use of the Hotel's facilities will be charged to the Customer, without the latter being able to object.
10.4 The Hotel shall not be held liable for any items left behind or stolen from the premises of
the Hotel during and after the Event or stay.
10.5 Services are provided exclusively by the Hotel. It is strictly forbidden to bring in outside services.
any product intended for consumption in the Hotel without obtaining prior authorisation from the Hotel, which
reserves the right to impose a corkage fee and to require that the quality of the product be in keeping with the standing and reputation of the Hotel.
In this regard, the Hotel has the right to inspect the products.

10.6 At the Client's request, certain additional services (sound system, florist, photographer, etc.) may be provided.

exclusively by the Hotel.
10.7 In the event of an event involving the public broadcasting of music, the Customer shall obtain the necessary authorisations.
and shall be solely responsible for the payment of any related fees and charges, without the Hotel being held liable for any reason whatsoever.
whatever it may be.

11. RESPONSIBILITIES

11.1 The Customer shall be liable for any damage, as well as any loss or theft observed in the facilities and equipment.
of the hotel made available to him.
11.2 The Customer is also liable for damage caused to the person and property of other customers and employees.
of the Hotel by the Customer themselves, the Organiser, a Participant and/or any person present in the Hotel due to the
Customer.
11.3 The Customer is responsible to the Hotel for complying with the Hotel's internal rules and regulations and for behaving in a manner befitting public decency., 

the Organiser, the Participants and/or any person present in the Hotel due to the Client.
11.4 The Hotel is not liable for theft or damage of any kind affecting objects, effects and
equipment located in the Hotel due to the event or stay and belonging to the Customer, the Organiser, the
Participants and/or any person present on the premises of the Hotel due to the Client. It is the responsibility of the
Client to take out their own insurance and make their own arrangements for security services.
11.5 Parcels sent to the Hotel for the attention of the Customer or the Organiser are the sole responsibility of the Customer.
The Hotel declines all responsibility in the event of late delivery, damage or breakage of the delivered parcel. The Customer must, in
In addition, inform the Hotel of any expected deliveries. Any parcels received at the Hotel for the Guest or the Organiser
must be shipped carriage paid.

12. FORCE MAJEURE AND SIMILAR CIRCUMSTANCES

The Hotel shall not be held liable for any damage caused by a delay or failure due to force majeure.
or an event beyond its control that prevents or hinders the performance of its obligations under the
quote accepted by the parties, including, but not limited to, in the event of government decisions,
legal proceedings, embargoes, strikes, lockouts, accidents, fires, delays or failures of carriers, floods, decline in
voltage, power cuts, water or gas supply cuts, or heating system failure. In the event of
the Hotel's performance of its obligations under the quotation signed between the parties would be impeded by such a force majeure event
major or similar, the Hotel shall immediately notify the Customer, who shall not be entitled to any compensation in this regard.

13. APPLICABLE LAW AND COMPETENT COURT

The Contract and these General Terms and Conditions of Sale are subject to Moroccan law.
Any dispute that may arise between the parties concerning the formation, performance or interpretation of the quotation shall be
contract between the parties and these General Terms and Conditions of Sale (GTC), in the absence of an amicable agreement, shall be the
exclusive jurisdiction of the Courts of Marrakesh (Morocco).

NAME, SIGNATURE, DATE AND CUSTOMER STAMP WITH THE WORDS “GOOD FOR AGREEMENT”