The general terms and conditions and the internal regulations form an integral part of the hotel contract and must be accepted before the sale is concluded. The reservation request implies adherence to these provisions and their full and unreserved acceptance. The rooms made available to our guests are checked, functional and in good general condition.

Article 1: Conditions of access to the Hotel and tourist taxes
The hotelier has the freedom to refuse to accept and/or deny access to guests whose attire is indecent, and/or whose behaviour is noisy, inappropriate, intoxicated, under the influence of drugs, or contrary to public decency and order.
Any person wishing to stay at the establishment is required to provide their identity and that of
accompanying persons. Customers may not refuse to complete an individual police form under any circumstances. Any person who refuses to provide their identity or who does not comply with police formalities will be systematically refused access to the establishment, without the possibility of financial compensation.
The Customer undertakes to pay all tourist taxes relating to the accommodation of all participants listed on the day of arrival in cash, in accordance with the conditions set by the local authorities. This amount is mandatory and may be revised in line with changes communicated by the local authorities, without the Customer being able to refuse payment.

Article 2: Opening hours
The hotel reception is open from 9 a.m. to 8 p.m. every day. Outside these hours, staff will check guests in and out, provided that the times have been communicated in advance.

Article 3: Occupancy of rooms
The guest may not bring third parties unknown to the hotelier into the room.,
unless expressly authorised by the latter. Similarly, the customer may not rent a room for a number of people exceeding that provided for in the regulations in force and/or in the booking.
Cots are available on request and at an additional cost.

Article 4: Access to rooms
Check-in at the establishment will only be possible from 3 p.m. on the day of arrival specified in the booking. If guests arrive before this time, the Hotel will do its utmost to make the room available, but is not bound by any obligation to do so. If a guest wishes to arrive before 3 p.m. and be certain that the room will be available upon arrival, they may pre-register the night before and pay for an additional night.
Check-out formalities must be completed by 11:00 a.m. at the latest. Keys given to guests must be returned to reception by 11:00 a.m. No exceptions will be made except in cases of availability and with the agreement of the hotel management (additional charges may apply).
In the event that, for personal reasons or any other reason, the customer leaves the establishment abruptly, they shall not be entitled to any form of compensation.

Article 5: Key management
Room keys are given to guests upon arrival. Guests may keep the keys with them. However, they must not give them to a third party and must return them on the day of departure.
In the event of non-return or loss, the hotel will charge the guest a flat fee of MAD 150.

 Article 6: Disturbances and respect for other guests' rest
Noise, even during the day, is prohibited. Any guest causing disorder or disturbing the general peace of the establishment and the neighbourhood in any way whatsoever will be asked to leave the establishment immediately without being entitled to any form of compensation. The establishment also reserves the right to inform the competent authorities of the disturbance caused.
In the interests of peace and quiet in the establishment and the neighbourhood, all noise must cease between 10 p.m. and 8 a.m.
Out of respect for others, please refrain from slamming doors or making excessive noise, particularly between 10 p.m. and 8 a.m. Any neighbourhood noise related to a person's behaviour may lead the hotelier to ask that person to leave the establishment without any form of compensation and without the need to carry out acoustic measurements, provided that the noise generated is likely to disturb the general peace and quiet. A room is a place of rest. All commercial activity is strictly prohibited.

Article 7: Responsibilities

The customer must use the rented property with due care and attention. The rooms and common areas made available to our customers are cleaned, disinfected, checked, functional and in good general condition.
Children are the sole responsibility of the customer. Running or shouting is not permitted in the establishment, either during the day or at night.
The swimming pool is not supervised. Children are the sole responsibility of their parents. The hotel accepts no responsibility for any incidents or accidents involving individuals.
Children must not be left unattended.
Animals that the hotelier has accepted into the establishment are also the responsibility of the room tenant. It is forbidden to leave them unattended in the room. In the event of a problem, the customer will be held civilly liable.
In the event of damage, the hotel shall automatically charge the guest for the cost of repair or replacement. The same applies to any damage discovered after the guest's departure; the amount of compensation shall be payable before the guest's departure.
In the event of deliberate or accidental damage to equipment, objects or furniture belonging to the hotel, the establishment may demand full reimbursement plus a penalty and damages of between MAD 10,000 and MAD 20,000, without this amount being limited depending on the damage observed.
The hotel may charge a cleaning fee of MAD 800 if the villa is left in a condition that is deemed unacceptable. In the event of damage to bedding, bed bases, sofas or any other similar furniture, the hotel will require reimbursement for the damage, with a minimum charge of MAD 10,000 for repairs and for the inability to re-let the rooms. In general, the guest will be required to pay for any damage caused directly to the hotel.  They may claim on their insurance (if they wish to be reimbursed) for any damage, whether intentional or unintentional, caused during their stay.
Any damage or nuisance caused intentionally or unintentionally must be paid for by the person who booked the stay. The same applies to damage caused by other occupants or their pets. Failure to comply with the regulations, safety and hygiene rules, and any damage or negligence that could cause direct or indirect damage to equipment, people or future services, will be the responsibility of the customer and will be invoiced. The customer is responsible for their physical condition when accessing the hotel, and the hotel declines all responsibility in the event of any consequences resulting from the services provided. Similarly, the establishment declines all responsibility in the event of physical damage (falls, burns, etc.) that is not directly attributable to its facilities, or in the event of material damage, loss or theft, or damage to jewellery, cameras, telephones, computers, etc.
The Customer is also liable for any damage caused to the person or property of other customers and employees of the Hotel by himself, other occupants and/or any person present in the Hotel.

Article 8: Respect for the premises: health and safety rules, prohibitions

A decent attitude, marked by restraint and discretion, is essential in order to respect the tranquillity of the premises.
It is forbidden to bring in glass objects, alcoholic or non-alcoholic beverages (unless prior agreement has been obtained from management and depending on the booking contract), food in any form or illegal substances. Any breach of health and safety regulations will result in the immediate expulsion of any person whose behaviour contravenes these rules, without any right to compensation.

Article 9: Medical Restrictions
Before any treatment, particularly a hammam or massage, please ensure that your state of health permits it.

Article 10: Parking

Free private parking is available for our guests. The car park is under video surveillance. We accept no responsibility for loss, theft or damage within the car park.

Article 12: Prohibitions

Any untimely triggering of the fire alarm due to non-compliance with this provision will be charged at MAD 1,000 for the cost of resetting the fire safety system.
It is strictly forbidden to cook in the rooms, to eat meals or bring drinks not provided by the hotel, or to do laundry.
It is also forbidden to store food in the room.
Any breach of these provisions may be penalised and result in eviction without notice and without entitlement to any compensation.

Article 13: Video surveillance

For the safety of property and persons, customers are informed that the establishment is under video surveillance with recording. Only in cases provided for by law may the images be made available.

Article 14: Supplements and extras

The Hotel will charge the customer for all meals, drinks, miscellaneous extras and any other services not included in the quotation, unless the customer informs the Hotel in advance in writing that these additional costs will be borne individually by each person staying with him/her at the establishment. If the persons concerned fail to pay, the said supplements will be charged to the customer, who will be jointly and severally liable for their payment on the day of departure.

Article 15:

The establishment is equipped with air conditioning systems in the rooms. Guests are requested to switch off the air conditioning when they are not in their rooms. In the event of a prolonged absence, the establishment reserves the right to switch off the system.

Article 15: Acceptance of the rules and general terms and conditions of sale

The establishment's internal regulations apply to all bookings.
Any stay implies full and complete acceptance of the hotel's special conditions and internal rules. Failure to comply with the above provisions will result in the immediate termination of the contract and financial penalties will be applied. In the event of non-compliance with the hotel's internal rules, the guest will be asked to leave the hotel without being entitled to any refund or other form of compensation.

Article 16: Applicable law

These General Terms and Conditions of Sale are governed by Moroccan law. This applies to both substantive and procedural rules. Any disputes shall fall under the exclusive jurisdiction of the courts of Marrakesh.

IN THE EVENT OF NON-COMPLIANCE BY THE CUSTOMER WITH ANY OF THESE TERMS AND CONDITIONS, THE HOTELIER WILL BE OBLIGED TO ASK THE CUSTOMER TO LEAVE THE ESTABLISHMENT IMMEDIATELY, WITHOUT THE CUSTOMER BEING ENTITLED TO ANY COMPENSATION AND/OR INDEMNITY.